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Norfolk Citizens Advice Bureau (Norwich)

Address

Millennium Library

The Forum

Millennium Plain

Norwich

Norfolk

NR2 1TF

How to get support

Call us

0800 144 8848

Visit our website

https://www.ncab.org.uk

Getting in touch by phone

Phone times
Day Time
Monday 9.30am to 4pm
Tuesday 9.30am to 4pm
Wednesday 9.30am to 4pm
Thursday 9.30am to 4pm
Friday 9.30am to 4pm

Visiting us in person

Check if you need to book an appointment

You can drop in to our office to speak to someone.

If you would like to pre-book an appointment, contact us to see if this is an option.

Office times
Day Time
Monday 10am to midday
Tuesday 10am to midday
Wednesday 10am to midday
Thursday 10am to midday
Friday 10am to midday

Accessibility

  • Wheelchair accessible
  • Induction loop
  • Wheelchair toilet

More information about our service

Full assessment and advice given on a first come first served basis. Appointments with specialist services (debt, money, housing, welfare benefits or legal) can be made where necessary.
Tel: Calls are directed initially to the bureau closest to the caller’s area code. If our lines are busy, or calls are made outside our telephone operating hours, the call will be directed to another bureau or provider. If no provider is available, an automated information service operates.
Advice appointments: Appointments are for queries that are complex, urgent or around specialist issues, or for clients requiring additional help. These are given only after an assessment via Adviceline or the drop-in service.
E-mail service: Offers basic information to straightforward queries. NB: Advice appointments cannot be made by e-mail.
Citizens Advice Consumer helpline - 03454 040506 (not part of Norfolk Citizens Advice)

If you can't get in touch with your nearest Citizens Advice

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser.