Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Campaign successes

Citizens Advice uses evidence of CAB clients' problems to campaign for changes in policies and services. Our campaign successes affect the lives of many people who may never have used the services of a Citizens Advice Bureaux.

Summary of campaign successes

National successes

  • Tenancy deposits - campaign to promote the tenancy deposit protection scheme to landlords.

Local successes