The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

• Our service strategy 2008-2011

• About us

Campaign successes

Citizens Advice uses evidence of CAB clients' problems to campaign for changes in policies and services. Our campaign successes affect the lives of many people who may never have used the services of a Citizens Advice Bureaux.

Summary of campaign successes

• The impact of our social policy work in 2006/2007

National successes

• OFT launches investigation into payment protection insurance following Citizens Advice supercomplaint

• James's family may benefit from tax credit system review

• No fees for Salma's family visitor appeal

• Free prescriptions for Yasmin

Local successes

• Village to get free to use cash machine - campaign by St Albans CAB

• Mike's local job centre saved from closure - campaign by Waterside CAB

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