Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Evidence journal

Evidence cover

Published quarterly by Citizens Advice, our Evidence journal aims to highlight a range of current policy concerns of the Citizens Advice service. It details the CAB client evidence that drives our concerns and our ideas for solutions. Our policy interests are as broad in scope as the advice that bureaux give - consumer rights, debt and financial exclusion, access to justice, welfare benefits, employment, immigration, health and housing. Readers of Evidence will find all these issues covered and more.

If you would like to receive Evidence journal by email, sign up to our campaigns e-alert.

Evidence journal Winter 2009

  • Relief for the indebted - Sue Edwards asks why people with money in private pensions are excluded from cost-effective forms of debt relief
  • The good ship HMS ... Water not so stormy but lifeboats still needed - Peter Tutton assesses the impact of the Homeowner Mortgage Support scheme
  • Deficient action - Nina Mackellow considers the need for change of strategy to address the problem of energy inefficiency in the private rented sector (PRS)
  • Working for workers - Richard Dunstan welcomes recent progress in protecting vulnerable workers from exploitation, but notes that there is still a long way to go
  • The pitfalls of personalisation - Lizzie Iron explores the downside of personalising public services
  • Courting disaster - James Sandbach looks at current issues facing local courts and the spiralling costs of using the courts

Evidence journal Autumn 2009

  • The story of influence - Lizzie Iron summarises the Citizens Advice 70th anniversary social policy impact report
  • Debt - Peter Tutton argues for the abolition of bills of sale
  • Consumer - Susan Marks calls for regulation of car clampers
  • Benefits - Richard Dunstan protests at cuts for asylum seekers, Liz Phelps keeps up to date on cuts to HB backdating, Fran Bennett explores the costs of compliance for claimants
  • Essential services - Tony Herbert highlights the impact of banks’ ‘right of set-off’


Evidence journal Summer 2009

  • Equality Bill - A real opportunity for equal opportunities. Matt Jones sets out Citizens Advice's views on the Equality Bill
  • Housing - Liz Phelps considers the need for reform to help private tenants whose landlords are repossessed
  • Debt - Sue Edwards examines how new initiatives to tackle mortgage arrears and repossessions are working
  • Pensioner poverty - Alan Barton asks whether targets to tackle pensioner poverty can be met
  • Essential services - Tony Herbert argues that suppliers of LPG and central heating oil should be regulated
  • Human rights - James Sandbach looks at key human rights issues for CAB clients in 2009


Evidence journal Spring 2009

  • Tax credits - Time for a clean slate - Rachel Burr explains why Government needs to stop the hardship casued by tax credit overpayments
  • Debt - Alex MacDermott suggests better collection practices for the recession
  • Essential services - Tony Herbert questions FSA proposals for regulating banking
  • Consumer - Susan Marks examines EU Consumer Rights Directive
  • Legal - James Sandbach warns off the consequences of further cuts to legal aid
  • Benefits - Lizzie Iron discusses the future of the Social Fund


Previous issues