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Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Benefits and tax credits

Citizens Advice regularly responds to consultations using examples of CAB clients' problems. We use this evidence to campaign for changes in policies and services.

Social security is the second largest problem area for Citizens Advice Bureaux dealt with more over 1.5 million new problems in 2007/08. Clients seek assistance with establishing eligibility, making benefit claims, chasing applications progress and appealing against decisions.

Related Citizens Advice service work


TitleDescriptionDate
Supporting people into work - the next stage of housing benefit reformCitizens Advice response to the Department for Work and Pensions09-03-2010
Office of the Public Guardian: amendments to secondary legislationCitizens Advice response to the Office of the Public Guardian09-03-2010
Regulations for the transition of claimants of incapacity benefit to ESACitizens Advice response to the Social Security Advisory Committee12-02-2010
Review of support for disabled customers and customers with a health conditionCitizens Advice response to the Department for Work and Pensions10-02-2010
Changes to the expenses system for Social Security and Child Support Appeals Tribunals hearingsCitizens Advice response to the Tribunals Service01-02-2010
Department of Work and Pensions Select Committee inquiry into Local Housing AllowanceCitizens Advice response to the Department of Work and Pensions Select Committee07-01-2010
Social Security Advisory Committee: Social Security (claims and payments) amendments regs: 2010Citizens Advice response to the Social Security Advisory Committee05-01-2010
Decision making and appeals in the benefits systemCitizens Advice response to the Work and Pensions Committee12-10-2009
Housing Benefit and Council Tax Benefit backdating cutsCitizens Advice response to the DWP12-10-2009
Jobseekers allowance regulations 2010Citizens Advice response11-08-2009
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