The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.
Citizens Advice regularly responds to consultations using examples of CAB clients' problems. We use this evidence to campaign for changes in policies and services.
The Citizens Advice service dealt with 399,000 housing problems in 2007/08, many of which were related to housing debt. A growing number of people experience a shortfall between the benefits they receive and the cost of the rent or mortgage they have to pay. This can result in arrears, possession and homelessness for those in all housing sectors.
In partnership with Shelter, Citizens Advice runs the 
National Homelessness Advice Service, a government funded project, which provides specialist support on homelessness and housing issues to CAB advisers.
| Title | Description | Date |
|---|---|---|
| Fair and flexible: draft statutory guidance on social housing allocations for local authorities in England | Citizens Advice response to the Communities and Local Government | 29-10-2009 |
| Building a new regulatory framework | Citizens Advice response to the Tenant Services Authority | 25-09-2009 |
| Citizens Advice response to the Department of Communities and Local Government: The private rented sector: professionalism and quality | Citizens Advice response to the Department of Communities and Local Government | 11-08-2009 |
| Sustainable Homes: A National Housing Strategy for Wales | Citizens Advice Cymru response to the Welsh Assembly Government | 30-04-2009 |
| 10 Year Homelessness Plan | Citizens Advice Cymru response to Welsh Assembly Government | 23-04-2009 |
| Ending child poverty: making it happen | Citizens Advice response to the Child Povery Unit | 20-04-2009 |
| Local Housing Allowance regulations and associated secondary legislation | Citizens Advice response to the DWP Housing Benefit Strategy Division | 24-08-2007 |
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