The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.
Citizens Advice regularly responds to consultations using examples of CAB clients' problems. We use this evidence to campaign for changes in policies and services.
In 2007/08 the Citizens Advice service dealt with 95,000 problems related to utilities. Fuel poverty affects one in five households and means that many people need advice with problems paying bills and avoiding disconnection in addition to associated problems of ill health and poor housing.
| Title | Description | Date |
|---|---|---|
| Post Office Banking | Citizens Advice response to the Department of Business, Innovation and Skill | 25-02-2010 |
| Phonepayplus consultation on its Business Plan and Budget 2010-11 | Citizens Advice response to Phonepayplus | 19-01-2010 |
| Ofgem's review of protection for vulnerable customers from disconnection | Citizens Advice response to OFGEM | 04-12-2009 |
| Energy Costs Support Scheme | Citizens Advice response to the DWP | 29-10-2009 |
| Independant Review of Charging for Household Water and Sewerage Services - Interim Report | Citizens Advice reponse to the Walker Independant Review | 22-09-2009 |
| Mobile:What's the problem? | Citizens Advice Response to Consumer Focus | 14-07-2009 |
| Access and Inclusion | Citizens Advice response to Ofcom | 19-06-2009 |
| Quality of Customer Service Review - Topcomm review: second consultation | Citizens Advice response to Ofcom | 16-06-2009 |
| 'Energy Supply Probe - proposed retail market remedies' | Citizens Advice response to Ofgem | 03-06-2009 |
| National Energy Efficiency and Savings Plan - June 2009 | Citizens Advice Cymru response to the Welsh Assembly Government | 02-06-2009 |
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