Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Benefits and tax credits

Social security is the second largest problem area for Citizens Advice Bureaux dealt with more over 1.5 million new problems in 2007/08. Clients seek assistance with establishing eligibility, making benefit claims, chasing applications progress and appealing against decisions.

Related Citizens Advice service work


TitleDescriptionDate
Child benefit delays: The impact on CAB clientsCitizens Advice Evidence Briefing07-01-2010
Limited capability07-12-2009
Barriers to workCitizens Advice evidence briefing on lone parents and the challenges of working.05-11-2008
Tax credits client and adviser experienceCitizens Advice evidence briefing.20-05-2008
Tax credits: The current pictureCitizens Advice evidence briefing.09-10-2007
Not getting throughCAB evidence on the new system for claiming benefits from Jobcentre Plus.19-07-2007
Single room rent - the case for abolitionCitizens Advice report21-12-2006
Welfare Foods and Healthy StartCitizens Advice briefing08-12-2006
What  the doctor ordered?Citizens Advice briefing02-03-2006
Banking BenefitsCitizens Advice report26-01-2006
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