Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Health and community care

Citizens Advice Bureaux deal with problems many relating to disability and sickness benefits.

Research has clearly established the link between low income and poor health, and most bureaux are actively engaged in benefit take-up campaigns. An increasing number of bureaux are running outreach services in health centres, GP surgeries and hospitals, and one in five run specialist mental health services.

Citizens Advice service related work


TitleDescriptionDate
Outcomes of a Longitudinal Study of Citizens Advice Service Clients in WalesJoint report by Citizens Advice Cymru and Bangor University24-07-2009
Gaps to fillCAB evidence briefing on first year of the NHS dentistry reforms.28-03-2007
Welfare Foods and Healthy StartCitizens Advice briefing21-12-2006
From complaints to commitmentsCAB ICAS evidence on service improvement commitments in the NHS23-03-2006
What the doctor orderedCitizens Advice evidence briefing02-03-2006
The pain of complainingCAB ICAS evidence to the NHS complaints procedure19-05-2005
Out of the pictureCAB evidence on mental health and social exclusion26-04-2004
Unhealthy chargesCAB evidence the impact of charges for NHS treatment 01-04-2001
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