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The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover

HomeCampaigning for changePolicy / campaign publicationsEvidence reports and briefingsHealth and community care


Health and community care

Citizens Advice regularly publishes evidence reports and briefings of CAB clients' problems. We use this evidence to campaign for changes in policies and services.

Citizens Advice Bureaux deal with problems many relating to disability and sickness benefits.

Research has clearly established the link between low income and poor health, and most bureaux are actively engaged in benefit take-up campaigns. An increasing number of bureaux are running outreach services in health centres, GP surgeries and hospitals, and one in five run specialist mental health services.

Citizens Advice service related work


TitleDescriptionDate

Gaps to fill

CAB evidence briefing on first year of the NHS dentistry reforms.

28-03-2007

Welfare Foods and Healthy Start

Citizens Advice briefing

21-12-2006

From complaints to commitments

CAB ICAS evidence on service improvement commitments in the NHS

23-03-2006

What the doctor ordered

Citizens Advice evidence briefing

02-03-2006

The pain of complaining

CAB ICAS evidence to the NHS complaints procedure

19-05-2005

Filling the Gaps

CAB evidence of problems with access to NHS Dentistry

08-02-2005

Out of the picture

CAB evidence on mental health and social exclusion

26-04-2004

Unhealthy charges

CAB evidence the impact of charges for NHS treatment

01-04-2001

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