Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Housing

The Citizens Advice service dealt with 399,000 housing problems in 2007/08, many of which were related to housing debt. A growing number of people experience a shortfall between the benefits they receive and the cost of the rent or mortgage they have to pay. This can result in arrears, possession and homelessness for those in all housing sectors.

In partnership with Shelter, Citizens Advice runs the (New window) National Homelessness Advice Service, a government funded project, which provides specialist support on homelessness and housing issues to CAB advisers.


TitleDescriptionDate
Turning the tide?Evidence from the free advice sector on mortgage and secured loan possession actions in England in J...15-12-2009
Let downCitizens Advice report on letting agents and their charges21-05-2009
A private matterCitizens Advice report on private tenants: the forgotten victims of the repossessions crisis.27-03-2009
Unfinished businessCitizens Advice evidence report on Housing associations’ compliance with the rent arrears pre-...21-05-2008
Early days: CAB evidence on the Local Housing AllowanceCitizens Advice briefing.30-11-2005
The last resort campaignOutcomes from the Citizens Advice campaign to make possession action the last resort.27-10-2004
Possession action - the last resort?CAB evidence on court action by social landlords to recover rent arrears25-02-2003
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