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	Citizens Advice

	The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities. Our service strategy 2008-2011 About us

Home Campaigning for change Policy / campaign publications Evidence reports and briefingsUtilities

Utilities

Citizens Advice regularly publishes evidence reports and briefings of CAB clients' problems. We use this evidence to campaign for changes in policies and services.

In 2007/08 the Citizens Advice service dealt with 95,000 problems related to utilities. Fuel poverty affects one in five households and means that many people need advice with problems paying bills and avoiding disconnection in addition to associated problems of ill health and poor housing.

Title	Description	Date
Are you being served?	CAB evidence on contacting utility companies	05-02-2008
The fuel picture	CAB clients’ experience of dealing with fuel suppliers	01-06-2002

If you are having difficulty accessing documents, files or videos on this site please see our Help page.

Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux.
Charity registration number 279057, VAT number 726 0202 76, Company limited by guarantee. Registered number 1436945 England, Registered office: Myddelton House, 115-123 Pentonville Road, London, N1 9LZ.