The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.
Citizens Advice regularly publishes parliamentary briefings relating to Bills and amendments to Bills using evidence of our clients' problems.
Influencing policy and decision-makers is at the heart of the Citizens Advice service. The evidence we gain by helping people locally to resolve individual problems is used to inform our work in Parliament. Every year, Citizens Advice receives over 42,000 detailed reports from Citizens Advice Bureaux on client problems caused by bad or unfair laws, policies and practices. This gives us extremely rich qualitative date in every area of client detriment from which to inform policy debate.
With a local presence in almost every Parliamentary constituency, the Citizens Advice service has its finger on the pulse of every local community.
In this area of our website you will be able to find details of our work in Parliament.
Social security is the second largest problem area for Citizens Advice Bureaux dealt with more over 1.5 million new problems in 2007/08. Clients seek assistance with establishing eligibility, making benefit claims, chasing applications progress and appealing against decisions.
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