Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Equality, diversity and discrimination

Citizens Advice regularly publishes parliamentary briefings relating to Bills and amendments to Bills using evidence of our clients' problems.

Influencing policy and decision-makers is at the heart of the Citizens Advice service. The evidence we gain by helping people locally to resolve individual problems is used to inform our work in Parliament. Every year, Citizens Advice receives over 42,000 detailed reports from Citizens Advice Bureaux on client problems caused by bad or unfair laws, policies and practices. This gives us extremely rich qualitative date in every area of client detriment from which to inform policy debate.

With a local presence in almost every Parliamentary constituency, the Citizens Advice service has its finger on the pulse of every local community.

In this area of our website you will be able to find details of our work in Parliament.

Many of the discrimination problems dealt with by Citizens Advice Bureaux are employment related. In addition to the documents below, we also cover equality issues in many of our reports, briefings and consultations in areas such as benefits, housing, consumer, etc so do check under those area also.

Related Citizens Advice service work


TitleDescriptionDate
Equality Bill briefing, House of Commons Report Stage - Wednesday 2 DecemberCitizens Advice Parliamentary briefing04-12-2009
Equality Bill: Assessing the impact of a multiple discrimination provisionCitizens Advice response to the Government Equalities Office31-07-2009
Equality Bill16-06-2009
Equality Bill, House of Commons - Second ReadingCitizens Advice Parliamentary Briefing08-05-2009
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