Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Legal affairs

Citizens Advice regularly publishes parliamentary briefings relating to Bills and amendments to Bills using evidence of our clients' problems.

Influencing policy and decision-makers is at the heart of the Citizens Advice service. The evidence we gain by helping people locally to resolve individual problems is used to inform our work in Parliament. Every year, Citizens Advice receives over 42,000 detailed reports from Citizens Advice Bureaux on client problems caused by bad or unfair laws, policies and practices. This gives us extremely rich qualitative date in every area of client detriment from which to inform policy debate.

With a local presence in almost every Parliamentary constituency, the Citizens Advice service has its finger on the pulse of every local community.

In this area of our website you will be able to find details of our work in Parliament.

Citizens Advice Bureaux clients continue to face difficulties obtaining access to justice and we helped with 275,000 problems relating to the legal system in 2007/08. Significant barriers include high court fees and difficulties accessing, or ineligibility for, publicly funded services.

Citizens Advice service related work


TitleDescriptionDate
Child Maintenance and Other Payments BillCitizens Advice Parliamentary Briefing04-07-2007
LSC Withdrawal of Specialist Support FundingCitizens Advice Parliamentary Briefing08-02-2006
Disability Discrimination Bill: 2nd ReadingCitizens Advice Parliamentary briefing to the House of Lords06-12-2004
Draft Disability Discrimination BillParliamentary briefing to the Joint Scrutiny Committee01-02-2004
Legal Aid enquiryParliamentary briefing to the Constitutional Affairs Select Committee 01-02-2004
Criminal Justice BillParliamentary briefing to the House of Lords Standing  Committee01-07-2003
Anti Social Behaviour Bill: Second ReadingParliamentary briefing to the House of Commons 08-04-2003
Courts Bill: 2nd reading Parliamentary briefing to the House of Commons27-03-2003
Communications Bill: Clauses 169-179, Second ReadingParliamentary briefing to the House of Lords25-03-2003
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