Influencing policy and decision-makers is at the heart of the Citizens Advice service. The evidence we gain by helping people locally to resolve individual problems is used to inform our work with policymakers, regulators, Members of Parliament and Members of the National Assembly for Wales (see below Our work in Parliament).
Every year, Citizens Advice receives over 40,000 detailed reports from Citizens Advice Bureaux on client problems caused by bad or unfair laws, policies and practices. This gives us extremely rich qualitative data in every area that adversely affects our clients with which to inform policy debate.
Our work with policymakers and regulators
We use evidence from the problems faced by CAB clients to produce a range of reports and briefings and supports bureaux to campaign locally on social policy issues.
Our work in Parliament
We brief Members of Parliament and Members of the National Assembly for Wales on the key issues affecting the Citizens Advice service and our clients.
As well as regularly meeting with Parliamentarians to brief them on key bills, we also contribute evidence to Select Committee inquiries, organise two All Party Parliamentary Groups, support Citizens Advice Bureaux and MPs working together effectively at a constituency level, and manage an extensive CAB presence at the party political conferences.
Briefings and newsletter
All party parliamentary groups
Our parliamentary events
Contact us
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