Everyone is offered a short session with an assessor, who will identify the most appropriate way for us to give you the help that is needed. We’ll try to keep you informed about the length of time you may need to wait for this.

If we are unable to help you during this initial assessment, we may make an appointment to discuss your problem further – in person or by phone. Alternatively, we may provide you with information to take away, or direct you to a different organisation that is better placed to help you.

Advice sessions

Many bureaux now have a short introductory interview to help decide how you can be best advised. You may then be asked to make an appointment. If the bureau is open only for appointments or specialist advice this will be indicated in the notes.

Telephone advice times

Unless indicated otherwise an adviser should be available by phone though this may be for an introductory interview only to help decide how you can best be advised.