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Why we use 0844/ 0845 numbers

We recognise that 0844 and 0845 numbers are more expensive to call than geographic numbers for some people.

At present, charges vary depending on provider and whether the call is being made from a mobile or a landline. Ofcom recently consulted on proposals to simplify non-geographic telephone numbers, which would make it easier for telephone users to identify how much a call will cost them. We welcomed this review and await an announcement on its outcome.

We strive to keep call costs down for clients while ensuring our telephone numbers are compatible with the systems that increase our capacity for answering calls.

The Citizens Advice service is committed to making its services as accessible as possible. This is why we offer a range of contact options including face-to-face advice, email advice and online information.

Citizens Advice will continue to keep the telecommunications market under review.