The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Volunteer of the year awards 2009
We are pleased to announce the winners and runners up of the 10th annual Volunteer of the Year awards - held in order to celebrate the achievements and contribution of all our amazing volunteers to the service as a whole. Certificates were presented to the winners in the opening session of the 2009 Annual Conference in September in York.
Winners
- Adviser: Susannah Fayers, Camden CAB
- Bureau Support: Shelagh West, Esher & District CAB
- Campaigner: Louise Studd, Camden CAB
- Lifetime Achievement: Joyce Skelton, Pembrokeshire CAB
- Trustee Board: Chester-le-Street Trustee Board
- Volunteer Team: Tonbridge & Malling CAB Social Policy Team
- Young Volunteer: Edward Faulkner, Leatherhead & Dorking CAB
Highly Commended
- Adviser: Louise Staley, East Staffordshire CAB
Rachel Head, Dudley CAB
- Bureau Support: Campbell Bartholomew, Camberley CAB
Sue Prosser, Taunton and District CAB
- Campaigner: Katrina Festorazzi, Medway District CAB
- Lifetime Achievement: Pamela Clayton, Powys CAB
Lucy Johns, Esher & District CAB
- Trustee Board: Cheshire West Trustee Board
Berwick Trustee Board
- Volunteer Team: Tamworth CAB
Hammersmith & Fulham CAB
Matthew Astley, Chorley & South Ribble CAB
Sophie Chapman, Bournemouth CAB