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Volunteering with a disability

The Citizens Advice service practices and promotes equality of opportunity in volunteering. That means we make sure that all potential volunteers, whatever they have to offer, will be welcomed. The selection process is undertaken by staff who have been trained in equality and diversity. It is 100 per cent focused on finding a match between the volunteer roles available and the applicant’s skills, qualities and interests.

We regularly review the effect of our volunteer recruitment practices to make sure that they accord with our equality and diversity policy.

Our values, culture and commitment to you

Valuing diversity, promoting equality and challenging discrimination are enshrined in the principles of the service.

Standing at 75 per cent of the total workforce, our 21,500 volunteers contribute significantly to the diversity of our service. Citizens Advice Bureaux work hard to create a working environment that is fair and inclusive, supportive and welcoming. All staff and volunteers are encouraged to respect each other’s individuality and value each other’s contributions.

What you can expect from us

We strive to meet the additional needs of disabled staff, arising either directly or indirectly out of their volunteer work.

Our aim is to enable all our volunteers to make their distinctive contribution to the benefit of our clients. Disabled volunteers are given full and fair consideration in all available training and networking opportunities relating to their role.

Disabled Workers Group

Our Disabled Workers Group (DWG) is funded by Citizens Advice. It provides support and guidance to disabled workers across the service, and promotes equal opportunities for all disabled workers, whether paid staff or volunteers.

In addition, the group acts as resource on disability-related issues for staff at a number of bureaux as well as Citizens Advice itself. DWG members are trained in Citizens Advice policy and procedure in order to be able to do so.

The DWG’s membership is open to all disabled people who work within Citizens Advice, member bureaux and affiliated organisations. The DWG is non-political, and the advice it provides it free, independent, confidential and impartial. Open meetings are held regularly. For information about joining the group, contact the Secretary:

Clifford Ruchat
Gosport CAB
11 Elmore Close
Lee-on-Solent
Hants
PO13 9ET

Email Cliff Ruchat,

Information in Welsh:
Download fileGwirfoddolwyr anabl (Microsoft Word 32kb)