Citizens Advice response to Which? investigation on energy companies giving wrong advice on cheapest tariffs
13 October 2011
Citizens Advice Chief Executive Gillian Guy said:
"Cutting energy bills is a real priority for our clients:last month double the number of people came to us for online advice about fuel costs compared to last year. Too many people are confused, so energy companies have to be more up front about their cheapest tariffs."
- Anyone in debt or worried about how they will pay their bills can get advice from their local Citizens Advice Bureau. We can help you make sure that you're on the cheapest deal that your supplier provides, look at whether you would be better off switching suppliers, and advise on the help available for making your home more energy efficient.
- Consumers can get online advice on saving on energy bills, switching suppliers and cutting down on energy use at www.adviceguide.org.uk.
- Since 2008, Citizens Advice Bureaux in England and Wales have been working with OFGEM on the Energy Best Deal* scheme to help people save money on their energy bills. www.citizensadvice.org.uk/fsfl_projects_energybestdeal
Notes to editors
- The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk
- The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see www.adviceguide.org.uk
- Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.9 million problems from April 2011 to March 2012. For full 2011/2012 service statistics see our quarterly publication Advice trends
- Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable (nfpSynergy’s Brand Attributes survey, May 2010).
- Most Citizens Advice service staff are trained volunteers, working at around 3,500 service outlets across England and Wales.