How a Macmillan caseworker supported Toby
After Toby’s diagnosis of throat cancer he needed an operation to have his teeth removed and was being fed via a tube to his stomach while waiting to begin chemotherapy and radiotherapy. This meant that he began to struggle with money, living only off his pension and pension credit, and his rent soon became unmanageable. Toby was at risk of losing his home.
Toby put in a claim for housing benefit but unfortunately there was a delay in processing this. He was forced to use his pension to pay all of his bills. This left him unable to afford an adequate diet and other household costs such as heating.
The Macmillan caseworker was able to give Toby the extra help he needed to get his finances back on track. She contacted the housing benefit office and local council, and after a day of phone calls back and forth the claim was paid straight away. Toby was awarded full housing benefit, which was back dated for 14 months, meaning he got a cheque for £6,397.02.
As a result of the advice he received Toby’s home is no longer at risk and he is able to afford his household costs.