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Citizens Advice responds to Chris Huhne’s announcement about energy at Liberal Democrat Conference

21 September 2011

Gillian Guy, Chief Executive at Citizens Advice, said:

"We saw a 78% increase in hits to our website this July, from people looking for advice on how to save money on their energy bills, compared with a year ago.

Chris Huhne must assure worried consumers that huge energy price rises will be brought under control, and that the big companies will be closely scrutinised so that people will be able to better budget for this essential service and know that they are getting the best value for money possible. Consumers must also be able to see how long-term programmes invested in by Government and big energy companies will impact on them in coming years."

Citizens Advice

Notes to editors

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see www.adviceguide.org.uk
  3. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.9 million problems from April 2011 to March 2012. For full 2011/2012 service statistics see our quarterly publication Advice trends
  4. Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable (nfpSynergy’s Brand Attributes survey, May 2010).
  5. Most Citizens Advice service staff are trained volunteers, working at around 3,500 service outlets across England and Wales.