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Evidence on consumer issues in retail banking

5 September 2012

Consumer issues in retail banking

Evidence on consumer issues in retail banking to the Parliamentary Commission on Banking Standards (Adobe Acrobat Document 68kb)

Evidence on consumer issues in retail banking to the Parliamentary Commission on Banking Standards (Microsoft Word 120kb)

Citizens Advice Bureaux advise a significant number of clients who are experiencing problems with their banks, with issues ranging from difficulty opening a basic bank account to refusal to cancel a continuous payment authority. The impact of these issues on people who are often on a very low income can be severe, leading to debt, financial difficulty and bankruptcy. For some people it means difficulty paying priority debts, which can lead to the disconnection of utilities or even homelessness.

In this document we provide evidence of the impact of a range of issues, including clients reporting difficulties relating to banks.