Service charge cap on 09 and 118 numbers
13 September 2012
Service charge cap on 09 and 118 numbers ( 58kb)
Typically, the issues clients have faced with 09 and 118 numbers involve the cost of calling them. These costs tend to manifest themselves either as an unexpectedly large bill or as a deterrent to calling an organisation where not doing so may cause detriment (e.g. not calling a phone company to dispute an inaccurate bill). Clients often face unexpectedly large bills where the service they are calling is misleading in advertising the cost of calling or they are put through to another organisation by a directory enquiries company without the high cost of such a call being explained to them.