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Publications

Citizens Advice publishes a range of publications about our work. Most can be downloaded from this site, and some are also available to order.

About us

• Introduction to the Citizens Advice service
• Making society fairer ( 0.51mb) - our core approach and business plan 2013-14
• Citizens Advice annual report 2011/2012
• Citizens Advice Cymru annual report 2011/2012

Consumer

• Consumer service contact cards
• Shoppers' rights: a guide for consumers

Equality and diversity

• Challenging discrimination - how we're becoming a first point of contact for discrimination advice
• Our equality and diversity strategy
• The Citizens Advice service and equality

Impact of advice

• Advice trends - latest advice statistics
• CAB advice and advocacy - adding value to lives while saving local government money
• Citizens Advice impact report - the difference we make
• Citizens Advice social policy impact report - the difference our campaigns make

Money advice

• Financial skills for life - series of reports on our financial capability work
• Money advice services - an overview of our financial advice services

Partnerships

• Delivering advice together - learning from the Advice Plus experience
• Help for helping your residents - working with bureaux, a guide for councillors
• Local authorities and the recession - solutions from the Citizens Advice service
• Faithful advice - how CAB work with faith groups to develop advice services in their communities.

Policy publications

Most of our policy publications can be downloaded from this site and some are available to order.

• Search our database of over 200 policy publications

Order publications

• Subscribe to AdviserNet on CD-rom regularly updated to help you improve the quality of your advice services
• Adviser magazine, our bimonthly magazine for the advice sector
• Order publications
• Order leaflets

Citizens Advice

Get involved

• Donate now
• Need advice?
• Our campaigns
• Volunteer with us
• Have we helped?