Citizens Advice service strategy 2010-2014
The Citizens Advice service remains the best known and most trusted source of free, independent and impartial advice and in the current economic environment we are aware that demand for our frontline services outstrips our capacity to deliver.
This strategy sets out our aspirations and strategic aims to ensure the service can continue to provide advice for as many people as possible and continue making a positive difference to people’s lives.
The Citizens Advice service will emerge stronger and fitter if we achieve our aims. With the continued dedication of our committed volunteers and workforce and the support and strength of our partners and government, we will deliver the highest quality advice to the maximum amount of people.
Chair of Citizens Advice
Citizens Advice service strategy 2010-2014 summary ( 2.3mb)
Citizens Advice service strategy 2010-2014 ( 410kb)