Influencing policy and decision-makers is at the heart of the Citizens Advice service. The evidence we gain by helping people locally to resolve individual problems is used to inform our work with policymakers, regulators, Members of Parliament and Members of the National Assembly for Wales (see below Our work in Parliament).
Every year, Citizens Advice receives over 42,000 detailed reports from Citizens Advice Bureaux on client problems caused by bad or unfair laws, policies and practices. This gives us extremely rich qualitative data in every area that adversely affects our clients with which to inform policy debate.
Problem solving is at the heart of the Citizens Advice service. Whether it is in our one-to-one advice work with millions of people in local communities, or in the analysis of our client evidence at a national level, our job is to find workable solutions to the difficulties people face in their everyday lives.
That is why we have welcomed the opportunity to submit proposals to the Government for this Spending Review. Drawing on our extensive evidence from advising the public we outline some key policy problems we hope the Government will address through future service delivery and policy formulation.
Our proposals are set out in submissions to a number of government departments:
130kb) 160kb) 170kb) 190kb) 150kb) 170kb) 160kb) 170kb) We use evidence from the problems faced by CAB clients to produce a range of reports and briefings and aslo support bureaux to campaign locally on social policy issues.
We brief Members of Parliament and Members of the National Assembly for Wales on the key issues affecting the Citizens Advice service and our clients.
As well as regularly meeting with Parliamentarians to brief them on key bills, we also contribute evidence to Select Committee inquiries, organise two All Party Parliamentary Groups, support Citizens Advice Bureaux and MPs working together effectively at a constituency level, and manage an extensive CAB presence at the party political conferences.
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