Citizens Advice welcomes the OFT’s guidance on debt collection
19 October 2011
Gillian Guy, Chief Executive at Citizens Advice, said:
"Citizens Advice welcomes the OFT's revised guidance on debt collection. This well set out, clear and concise guidance has helped us advise people in unmanageable debt to challenge bad debt collection practices, such as the selling and buying of debts. We now expect all businesses involved in consumer credit debt recovery to follow this guidance, and if they don't, the OFT must take swift action."
Notes to editors
- The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk
- The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see www.adviceguide.org.uk
- Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.9 million problems from April 2011 to March 2012. For full 2011/2012 service statistics see our quarterly publication Advice trends
- Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable (nfpSynergy’s Brand Attributes survey, May 2010).
- Most Citizens Advice service staff are trained volunteers, working at around 3,500 service outlets across England and Wales.