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Citizens Advice responds to Ofcom’s proposals to make switching telecoms easier

10 February 2012

Gillian Guy, Chief Executive at national charity Citizens Advice said: "Broadband and telephone customers need a simple and more reliable way to switch to a better deal. Suppliers should be upfront about whether there are any implications for switching - like a cancellation fee etc. So we’re pleased that Ofcom is taking steps to make that happen.  

"More and more people buy their broadband as part of a package (with phone and TV channels). So it is important there is a consistent way of switching so that when a customer changes supplier it is easy to switch all products."

Citizens Advice

Notes to editors

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see www.adviceguide.org.uk
  3. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.9 million problems from April 2011 to March 2012. For full 2011/2012 service statistics see our quarterly publication Advice trends
  4. Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable (nfpSynergy’s Brand Attributes survey, May 2010).
  5. Most Citizens Advice service staff are trained volunteers, working at around 3,500 service outlets across England and Wales.