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Citizens Advice responds to British Gas owner Centrica’s warning of higher gas costs

11 May 2012

Gillian Guy, Chief Executive at national charity Citizens Advice said: “The prospect of  further rises in fuel bills will be a huge worry for many people who are already struggling to cope with last year’s increases.  

“Many household budgets are at breaking point and we urge British Gas to think about its customers and the extra pressure any rise will put on their finances. Energy companies need to keep prices as low as possible to avoid more people being pushed into fuel poverty or debt. "    

Anyone who is struggling with their fuel bills can get advice from their local Citizens Advice Bureaux or visit

Citizens Advice

Notes to editors:

  1. This year the Citizens Advice service celebrates its 75th anniversary. We’ve planned a year of activity running from January to December 2014. Contact the press office on 03000 231 080, or via email at, to find out more.
  2. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  3. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  4. To find your local bureau in England and Wales, visit You can also get advice online at
  5. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  6. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.6 million problems from April 2012 to March 2013. For full 2012/2013 service statistics see our quarterly publication Advice trends
  7. Citizens Advice service staff are supported by more than 22,000 trained volunteers, working at over 3,000 service outlets across England and Wales.