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Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Citizens Advice welcomes success of tenancy deposit protection one year on

03-04-2008

Citizens Advice social policy officer Liz Phelps said:

“It is real cause for celebration that one year on from the introduction of the government’s tenancy deposit protection - something we campaigned for over many years - one million deposits are now protected.

“The fact that almost £1 billion of tenants’ cash is now safeguarded is testament to the success of the legislation.  But there is still some way to go before all tenants can benefit from this protection.  Evidence from Citizens Advice Bureaux suggests that some tenants are still losing out because their landlords are not complying.  That’s why it’s important that tenants check with their landlord that their deposit is protected, and get independent advice if they have problems.”

For more information on tenancy deposit protection and how it works, go to (New window) www.adviceguide.org.uk  

* See Department for Communities and Local Government press release  £885 MILLION OF TENANTS’ CASH SAFEGUARDED (2 APRIL 2008) (New window) www.communities.gov.uk/news


Notes to editors on Citizens Advice

  1. The Citizens Advice service is a network of independent charities that helps people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales www.citizensadvice.org.uk
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. Most Citizens Advice service staff are trained volunteers, working at over 3,300 locations across England and Wales.
  4. Advice and information (New window) www.adviceguide.org.uk
  5. Volunteer hotline 08451 264264 (local rate)
  6. Citizens Advice Guide to your rights, second edition: January 2008 - over 600 pages of practical, independent CAB advice. An invaluable resource for any bookshelf - available from all good bookshops; price £11.99; ISBN: 9780141034089
  7. Follow Citizens Advice on Twitter: (New window) twitter.com/CitizensAdvice
  8. Subscribe to Citizens Advice press releases via RSS news feed: www.citizensadvice.org.uk/pressoffice