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Citizens Advice welcomes success of tenancy deposit protection one year on

3 April 2008

Citizens Advice social policy officer Liz Phelps said:

“It is real cause for celebration that one year on from the introduction of the government’s tenancy deposit protection - something we campaigned for over many years - one million deposits are now protected.

“The fact that almost £1 billion of tenants’ cash is now safeguarded is testament to the success of the legislation.  But there is still some way to go before all tenants can benefit from this protection.  Evidence from Citizens Advice Bureaux suggests that some tenants are still losing out because their landlords are not complying.  That’s why it’s important that tenants check with their landlord that their deposit is protected, and get independent advice if they have problems.”

For more information on tenancy deposit protection and how it works, go to New windowwww.adviceguide.org.uk  

* See Department for Communities and Local Government press release  £885 MILLION OF TENANTS’ CASH SAFEGUARDED (2 APRIL 2008) New windowwww.communities.gov.uk/news

Notes to editors

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see New windowwww.adviceguide.org.uk
  3. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 7.1 million problems from April 2010 to March 2011. For full 2010/2011 service statistics see: www.citizensadvice.org.uk/press_statistics
  4. Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable. (nfpSynergy’s Brand Attributes survey, May 2010).
  5. Most Citizens Advice service staff are trained volunteers, working at around 3,300 service outlets across England and Wales.