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Citizens Advice response to Ofgem’s radical reform for a simpler, more competitive energy market

14 October 2011

Citizens Advice Chief Executive Gillian Guy said:

"With more than 400 different energy tariffs on offer, it's no wonder people are confused.  That's why double the number of people are coming to us for online advice about fuel costs at the moment.

"Ofgem need to make it easier to get the right tariff as soon as possible. But the biggest issue for consumers is the size of the bills landing on the doormat: the average dual fuel bill is now £1345 and people have real concerns about whether they're being taken for a ride."    

Citizens Advice

Notes to editors

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see www.adviceguide.org.uk
  3. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.9 million problems from April 2011 to March 2012. For full 2011/2012 service statistics see our quarterly publication Advice trends
  4. Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable (nfpSynergy’s Brand Attributes survey, May 2010).
  5. Most Citizens Advice service staff are trained volunteers, working at around 3,500 service outlets across England and Wales.