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Citizens Advice response to Ofgem’s proposals for simpler tariffs

1 December 2011

Citizens Advice Chief Executive Gillian Guy said:

"Customers are confused by a huge number of tariffs and jargon in bills, so it's good that Ofgem is going to make it easier for people to find the best deal. Energy companies must act quickly to get this in place for their customers.

"But the crux of the problem still remains; it is the size the fuel bill which is causing the biggest worry. It's hard for consumers to get their head around why there are such huge price hikes - energy companies, and Ofgem, must guarantee to customers that prices are not being raised without good reason."

Advice

Citizens Advice

Notes to editors

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see www.adviceguide.org.uk
  3. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.9 million problems from April 2011 to March 2012. For full 2011/2012 service statistics see our quarterly publication Advice trends
  4. Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable (nfpSynergy’s Brand Attributes survey, May 2010).
  5. Most Citizens Advice service staff are trained volunteers, working at around 3,500 service outlets across England and Wales.