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Citizens Advice response to npower price cuts

13 January 2012

Citizens Advice Chief Executive Gillian Guy said;

“It’s pleasing to see that npower has jumped on the ‘price cut band wagon’ and we hope it is only a matter of time before the remaining two big suppliers do the same.  We firmly believe that when wholesale prices come down – so should customers' bills.  

“Next week we will be helping people save even more money through our Big Energy Week campaign people.  Anyone looking for advice on how to cut the size of their bills, find out more about insulation and what to do if they are in fuel debt can visit www.bigenergy.org.uk.  There you can also find out about the local events in your area through an interactive map.”

Citizens Advice

Notes to editors

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see www.adviceguide.org.uk
  3. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.9 million problems from April 2011 to March 2012. For full 2011/2012 service statistics see our quarterly publication Advice trends
  4. Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable (nfpSynergy’s Brand Attributes survey, May 2010).
  5. Most Citizens Advice service staff are trained volunteers, working at around 3,500 service outlets across England and Wales.