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Citizens Advice responds to MOJ’s Compliance Review on Bailiffs

17 February 2012

Gillian Guy, Chief Executive at national charity Citizens Advice said:

"This review falls far short of protecting people in financial difficulty from the excessive and unfair practices carried out by bailiffs. While the re-coding of the law on bailiffs is welcome, without an independent regulatory body to oversee the bailiff industry, these reforms are unlikely to deal with the serious problems that we continue to see.

"We're also disappointed at proposals which will lead to a massive increase in bailiff fees for enforcing council tax debts. Almost 70% of enquiries Citizens Advice Bureaux receive about bailiffs relate to council tax debt. The review does nothing to stop bailiffs in England increasing their fees for families already in dire straits from £42.50 to over £300.

"Jonathan Djanogly must offer squeezed households more protection."

Citizens Advice

Notes to editors:

  1. This year the Citizens Advice service celebrates its 75th anniversary. We’ve planned a year of activity running from January to December 2014. Contact the press office on 03000 231 080, or via email at press.office@citizensadvice.org.uk, to find out more.
  2. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  3. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  4. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  5. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  6. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.6 million problems from April 2012 to March 2013. For full 2012/2013 service statistics see our quarterly publication Advice trends
  7. Citizens Advice service staff are supported by more than 22,000 trained volunteers, working at over 3,000 service outlets across England and Wales.