Power to cap costs and limit rollovers for payday loans is long overdue
29 November 2012
Citizens Advice responds to government plans to cap the charges for payday loans and limit rollovers.
Gillian Guy, Chief Executive at national charity Citizens Advice said:
"I am delighted that payday loans are finally under the spotlight - with the ten-fold increase in problems relating to payday loans we've seen at Citizens Advice, the issue can't be avoided.
"The power to cap costs and limit rollovers is very welcome and long overdue, but it doesn't solve the problems. However, we still need to increase the options for vulnerable customers to access cash that they urgently need. Measures to counter irresponsible and high cost payday lending must bring excluded borrowers into the mainstream, not force them further out."
Citizens Advice is calling on people who have taken out pay day loans to take part in a national survey to monitor whether payday lenders are sticking to their self-regulating charter:
Notes to editors
- The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk
- The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see www.adviceguide.org.uk
- Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.9 million problems from April 2011 to March 2012. For full 2011/2012 service statistics see our quarterly publication Advice trends
- Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable (nfpSynergy’s Brand Attributes survey, May 2010).
- Most Citizens Advice service staff are trained volunteers, working at around 3,500 service outlets across England and Wales.