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Reports and publications

Citizens Advice, the national charity for the Citizens Advice service, publishes a number of social policy reports and articles every year highlighting some of the most prevalent, serious and urgent issues our clients face.

These reports are based on the unique access we have to the widespread and up to date information about the problems recorded by our bureau network.

Published quarterly by Citizens Advice, our Evidence journal aims to highlight a range of current policy concerns of the Citizens Advice service. It details the CAB client evidence that drives our concerns and our ideas for solutions.

Recent reports

Called to account - Why banks must provide basic bank accounts to undischarged bankrupts, July 2010

A report by Citizens Advice which highlights concerns with the lack of basic bank account provision, by most banks, to undischarged bankrupts.

Not working - CAB evidence on the ESA work capability assessment, March 2010

A report by national charity Citizens Advice, and supported by eighteen other organisations, highlights grave concerns with how sick and disabled people are being assessed for Employment and Support Allowance (ESA).

Unreasonable demands? - CAB evidence of threatened civil recovery against those accused of shoplifting or employee theft, December 2009

Citizens Advice Bureaux in England and Wales have been dealing with increasing cases of clients who, accused of shoplifting or employee theft, are then pursued for substantial sums of money as compensation for the “loss and damage caused by your wrongful actions”.

Turning the tide? Evidence from the free advice sector on the impact of initiatives to tackle mortgage and secured loan arrears and repossessions, December 2009

A report from AdviceUK, Citizens Advice and Shelter says the government package of support for homeowners is making a difference, but that too many homeowners are still falling through the net. Urgent action is needed to strengthen measures to help struggling homeowners weather the recession and to prevent more people being needlessly repossessed.

Failed by the system, December 2010

Terminally ill cancer patients, and people undergoing chemotherapy, are being threatened with benefit cuts if they do not attend back-to-work interviews, warn leading charities, Macmillan Cancer Support and Citizens Advice

No time to retire – Legal Aid at 60, July 2009

More people than ever are needing to access affordable legal help in areas such as employment, housing and relationships, but Citizens Advice is concerned that too many people are trying to access legal help but failing.

Out of order: CAB evidence on the use of charging and orders for sale in debt collection, June 2009

Lenders are increasingly threatening customers with charging orders as a tactic to intimidate debtors into paying unaffordable amounts says a new report out from Citizens Advice

Archive of reports