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Statistics

This section contains the latest statistics published by Citizens Advice. Statistics are published quarterly and annually. Full advice statistics are available quarterly and at the end of each year, once they’ve been finalised, with a brief commentary. At other times of the year we publish isolated statistics about issues relevant to specific stories.

Citizens Advice annual advice statistics 2010/11

Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 7.1 million problems from April 2010 to March 2011.

Our advice website, adviceguide.org.uk, received 14.2 million visits, up by 35% from 2009/10.

The below table outlines a breakdown of the number of problems by category and includes the changes from the previous years.

Overview of problems

	2008/09	2009/10	2010/11	2010/11 percentage  of total	Percentage increase 2009/10 - 2010/11
Total	6,004,948	7,097,923	7,090,712	100%	0%
Debt	1,926,723	2,374,273	2,268,031	32%	-4%
Benefits and tax credits	1,710,581	2,074,208	2,167,999	31%	5%
Employment	554,509	586,185	568,192	8%	-3%
Housing	408,985	467,854	504,535	7%	8%
Relationships and family	288,690	330,312	341,948	5%	4%
Legal	264,143	298,226	301,252	4%	1%
Consumer goods and services	122,623	139,107	134,270	2%	-3%
Financial products and services	118,019	140,574	132,019	2%	-6%
Immigration, asylum and nationality	80,726	94,480	96,078	1%	2%
Utilities and communications	98,477	103,813	90,177	1%	-13%
Health and community care	69,162	77,520	78,060	1%	1%
Tax	48,840	53,493	66,094	1%	24%
Travel & transport	42,209	47,846	51,345	1%	7%
Education	23,155	29,772	31,032	1%	4%
Other (incl. referrals)	248,106	280,260	259,680	3%	-7%
Discrimination (sub-category within all above categories)	25,330	28,104	28,490		1%

Citizens Advice publishes a quarterly statistical analysis called Advice trends For further statistical breakdowns please contact the press office.

Previous statistics press releases

• Housing issues on the rise for under 25s says Citizens Advice (Full Year: Apr 2010 – Mar 2011)
• CAB enquiries continue to rise: homelessness and rent arrears among fastest growing problems (Q2 July-September 2011)
• CAB enquiries still increasing; disability benefits and urgent debts show biggest surge (Q1: Apr-Jun 2010)
• Citizens Advice annual advice statistics (full year: Apr 2009 - Mar 2010)
• Record numbers seek help with debt and benefit problems (Q3: Oct-Dec 2009)
• The 10 million problem recession (18 months April 2008-Sep 2009)
• Continuing increase in CAB clients struggling with fuel debts (Q’s 1&2: April –Sep 2009 )
• From rationing to recession – Citizens Advice Bureaux turn 70 (Q1: Apr-June 2009)
• Annual CAB enquiry statistics (Full Year: Apr 2008 – Mar 2009)

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