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Publications

Citizens Advice publishes a range of publications about our work. Most can be downloaded from this site, and some are also available to order.

Corporate publications

• Citizens Advice annual report 2010/2011
• Citizens Advice Cymru annual report 2010/2011
• Introduction to the Citizens Advice service
• Citizens Advice service impact report
• Citizens Advice social policy impact report
• The Citizen
• Advice trends
• Citizens Advice service strategy 2010-2014
• Previous years' annual reports

Equality and diversity publications

• Citizens Advice service equality and diversity strategy
• The Citizens Advice service and equality
• Whoever you are whatever the problem

Citizens Advice consumer service publications

• Shoppers' rights - A guide for consumers

Self help publications

• Help yourself... leaflets

70 years publications

• 70 years of life changing advice
• The story of influence

Local authority partnerships

• Finding local solutions for local communities
• Help for helping your residents
• Local authorities and the recession - solutions from the Citizens Advice service
• Managing money, helping people with debt - jointly produced with Local Government Association

Issue based publications

Benefits and tax credits

• Serious benefits - the success of CAB benefit take-up campaigns
• Tax credit take-up resource pack - helping people access tax credits and manage their claims

Employment

• Supporting migrant workers in rural communities - a guide to Citizens Advice Bureaux initiatives

Equality, diversity and discrimination

• Bridging communities - social cohesion and racial equality in local communities
• Challenging discrimination - research on Citizens Advice becoming a first point of contact for discrimination advice
• Key to all our futures - race equality and the Citizens Advice service

Financial

• Capital gains - building confidence through Financial Skills for Life
• Financial skills for life - series of reports on our financial capability work
• Money advice services - an overview of our financial advice services
• Net gains - financial skills and the Citizens Advice service
• Out of the red - debt advice in the Citizens Advice service

Health

• Prescribing advice - improving health through CAB advice services
• Rhoi cyngor - gwella iechyd trwy wasanaethau cynghori CAB (Prescribing advice Welsh version)

Legal

• Justice matters - Citizens Advice service and publicly funded legal services
• What works - the Citizens Advice service in prisons and probation settings

Policy publications

Most of our policy publications can be downloaded from this site and some are available to order.

• Search our database of over 200 policy publications

Order publications

• Subscribe to AdviserNet on CD-rom regularly updated to help you improve the quality of your advice services
• Citizens Advice guide to your rights practical, independent advice to get you through life.
• Adviser magazine, our bimonthly magazine for the advice sector
• Order publications
• Order leaflets

Get involved

• Donate now
• Get advice
• Our campaigns
• Volunteer with us
• Have we helped?