The Citizens Advice service aims:
› to ensure that individuals do not suffer
through lack of knowledge of their rights and responsibilities or of the services
available to them, or through an inability
to express their needs effectively
and equally:
› to exercise a responsible influence on the
development of social policies and services
both locally and nationally.
Working together, Citizens Advice and
bureaux will:
› make our services more accessible
› provide a quality service
› represent our clients’ interests
› raise our profile
› obtain the human and financial resources
we need to achieve these goals. Citizens Advice is
the operating name of The National Association of Citizens Advice Bureaux. Charity
regisitration number: 279057
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