The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.
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Annual Report 2004 - Statistics -Text Only Version |
| Issue | Clients in 2003 |
|---|---|
| Benefits | 1,723,000 |
| Consumer and utilities | 1,183,000 |
| Housing | 549,000 |
| Employment | 510,000 |
| Legal | 433,000 |
| Relationship | 347,000 |
| Tax | 143,000 |
| Other | 716,000 |
Issue | Clients | % |
|---|---|---|
| disability benefits | 315,000 | 18.3% |
| benefit debt | 36,000 | 2.1% |
| income support | 253,000 | 14,7% |
| housing benefit | 209,000 | 12.1% |
| sickness benefits | 156,000 | 9% |
| council tax benefits | 184,000 | 10.7% |
| pension credit/pensions | 97,000 | 5.6% |
| job seekers allowance | 75,000 | 7.8% |
| tax credit | 134,000 | 7.8% |
| other | 264,000 | 15.3% |
| total | 1,723,000 |
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Benefit queries up by 3.3 per cent due to incresed problems with tax credit and pension credit
Back to Problem solving for everyone in the community - Welfare benefits and tax credits.
Issue | Clients | % |
|---|---|---|
| consumer debt | 707,000 | 48.9% |
| goods and services | 190,000 | 13.1% |
| credit and finance | 89,000 | 6.1% |
| insurance | 43,000 | 3.0% |
| other consumer and utility problems | 67,000 | 4.6% |
| housing debt | 114,000 | 7.9% |
| utilities debt | 82,000 | 5.7% |
| tax debt | 68,000 | 4.7% |
| other debts | 85,000 | 5.9% |
| total | 1,444,000 |
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Overall debt problems are up by 3.1 per cent, with other two-thirds of these consumer debt related.
Back to Problem solving for everyone in the community - Consumer and debt.
Issue | Clients | % |
|---|---|---|
| housing debt | 114,000 | 20.8% |
| homelessness threat | 75,000 | 13.7% |
| environment/neighbour | 53,000 | 9.6% |
| housing costs | 48,000 | 8.7% |
| housing conditions | 49,000 | 8.9% |
| security of tenure | 39,000 | 7.1% |
| homelessness actual | 29,000 | 5.3% |
| other | 143,000 | 26% |
| total | 549,000 |
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Housing related problems have decreased by 4.3 per cent.
Back to Problem solving for everyone in the community - Housing.
Issue | Clients | % |
|---|---|---|
| terms and conditions | 208,000 | 40.7% |
| dismissal | 96,000 | 18.8% |
| redundancy | 52,000 | 10.2% |
| discrimination | 23,000 | 4.6% |
| self employment | 14,000 | 2.7% |
| debt | 13,000 | 2.6% |
| employment schemes | 6,000 | 1.2% |
| other | 98,000 | 19.3% |
| total | 510,000 |
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Employment related problems have fallen over the last few years.
Back to Problem solving for everyone in the community - Employment.
Issue | Clients | % |
|---|---|---|
| proceedings | 233,000 | 53.7% |
| injury compensation | 38,000 | 8.7% |
| legal aid | 24,000 | 5.5% |
| debt | 25,000 | 5.9% |
| other | 113,000 | 26.2% |
| total | 433,000 |
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Legal problems relating to debt are up by 11.5 per cent.
Back to Problem solving for everyone in the community - Access to justice.
| Source | Ammount | % |
|---|---|---|
| Government grants | £36,772,000 | 85.5% |
| Other public bodies grants | £2,233,000 | 5.2% |
| Other grants | £1,193,000 | 2.8% |
| Individuals | £3,000 | 0% |
| Trading | £1,568,000 | 3.6% |
| Training and support | £634,000 | 1.5% |
| Bank interes | t £526,000 | 1.2% |
| Other | £93,000 | 0.2% |
| Legacies | £1,000 | 0% |
| Total | £43,023,000 |
(Amounts rounded to nearest thousand)
Back to Funding the charity for your community - Citizens Advice Income.
| Area | Amount | % |
|---|---|---|
| Bureau audit and support | £11,413,000 | 30.5% |
| CABnet and Citizens Connect | £11,972,000 | 32.0% |
| Bureau and other grants | £5,612,000 | 15.0% |
| Training | £3,276,000 | 8.8% |
| Information | £1,629,000 | 4.3% |
| Social policy | £1,420,000 | 3.8% |
| Trading | £1,415,000 | 3.8% |
| Management and admin | £355,000 | 0.9% |
| Cost of generating funds | £347,000 | 0.9% |
| Total | £37,439,000 |
(Amounts rounded to nearest thousand)
Back to Funding the charity for your community - Citizens Advice expenditure.
| Source | Amount | % |
|---|---|---|
| Local authority | £60,891,000 | 47.6% |
| Legal Services Commission | £24,638,000 | 19.3% |
| Community Fund | £9,189,000 | 7.2% |
| Health | £8,096,000 | 6.3% |
| Other | £7,419,000 | 5.8%** |
| Help in-kind funding | £6,081,000 | 4.8% |
| Fundraised income | £4,398,000 | 3.4% |
| Regeneation funds | £3,332,000 | 2.6% |
| European funding | £696,000 | 0.5% |
| Public bodies | £3,113,000 | 2.4% |
| Total | £127,853,000 |
(Amounts rounded to nearest thousand)
Back to Funding the charity for your community - Bureau funding.
Funding figures have been reported by Citizens Advice Bureaux.
** Other includes grants from Citizens Advice and The Friends of Citizens Advice Bureaux Trust (Friends).
During 2003/04, Citizens Advice raised over £215,000 for Friends and distributed grants to 113 bureaux throughout the UK.
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