Where advice was available
462 member bureaux regularly delivered advice from over 3,000 locations including:
- 834 bureau locations
- 1,054 health care settings
- 625 community centres
- 217 legal settings
- and also by email, phone, online, in people’s homes, via interactive kiosks and DigiTV.
Our online advice website adviceguide.org.uk received 4.3 million visits, an increase of 83 per cent from 2004/05.
People
26,082 bureau workers, of which 20,264 (78 per cent) are trained volunteers.
Of the volunteers in the service:
- 12,734 are advisers
- 4,444 are trustees
- 3,086 are in other roles, including administrators, social policy coordinators, IT support and fundraisers.
408 Citizens Advice employees
18 Citizens Advice trustees
Client problems
5.5 million new problems
- 4,990,000 in England
- 258,000 in Wales
- 252,000 in Northern Ireland
Client problems by subject
| Client problems (England and Wales) | Client problems (England and Wales) | Adviceguide visitor problems (England, Wales and Northern Ireland) |
|---|
Benefits | 1,500,000 | 837,000 |
Debt | 1,437,000 | 1,270,000 |
Other | 588,000 | 824,000 |
Employment | 473,000 | 1,130,000 |
Housing | 402,000 | 532,000 |
Legal | 294,000 | 361,000 |
Relationships | 288,000 | 642,000 |
Consumer | 157,000 | 287,000 |
Utilities | 57,000 | 75,000 |
Tax | 52,000 | 772,000 |
Sub-total England and Wales | 5,248,000 | |
Sub-total Northern Ireland | 252,000 | |
Total | 5,500,000 | 6,730,000 |
Figures are rounded to the nearest thousand
Funding
Citizens Advice received income of £37,637,000. For a full list of our funders,see Thank you to our donors
Citizens Advice Bureaux are independent charities and they received £133,147,000 funding from:
- Local authorities: £63,728,000
- Legal Services Commission: £29,170,000
- Other funding sources: £40,249,000
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