The Citizen

News from across the Citizens Advice service

Twice yearly publication with news on latest developments from across our service.

Welcome from Barclays to the autumn issue of The Citizen

Barclays is proud of our extremely strong, longstanding relationship with the Citizens Advice service. We value the critical work that it does in assisting clients to resolve their concerns and the policy expertise and social benefit that this brings.

We are working together to tackle issues that are important to both of our organisations, and are investing in initiatives that build financial capability and increase financial inclusion.

In addition to our flagship financial capability programmes such as Barclaycard Horizons and the Barclays Money Skills Champions programme (see pages 4-5); we are working together to develop our market leading basic bank account; developing shared practice in assisting customers in financial difficulty and providing funding for the CAB specialist support unit.

We have achieved a great deal through our work together, however there are some figures that stand out for me: over 164,000 clients have received money management training through Horizons; two million money management leaflets have been distributed and some 1,000 delegates have attended the annual Citizens Advice money conference that Barclays has supported since its inception five years ago.

I hope you enjoy this issue.

Deanna Oppenheimer
Chief Executive, UK Retail and Business Banking, Barclays