The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.
It gives me great pleasure to send you our winter edition of The Citizen, providing you with the latest news and developments from across the Citizens Advice service.
Since the recession began in April 2008, Citizens Advice Bureaux have helped over 2.7 million people with 9.4 million problems (to September 2009).
Although news reports are heralding the end of the recession and the start of economic recovery, from experience we know that for many of our clients the first real signs of that recovery will be a long time coming.
As the demand for advice shows no sign of abating, Citizens Advice is developing ways to deal with more people, more quickly and to target resources at those in greatest need.
Our work is not exclusively about helping people in crisis, though, as our Financial Skills for Life programme shows on pages four and five. Delivering programmes that improve people’s money skills not only gives them the information they need to manage their own finances better but helps to build more robust communities in the process. As key partner in this project, Rob Devey, Chief Executive of the Prudential, has written the foreword for this issue.
David Harker
Chief Executive of Citizens Advice
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