The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.
Net gains (
0.74mb) - financial skills and the Citizens Advice serviceThirty years ago, most people’s financial affairs were simple. A bank account, a repayment mortgage and a state pension you could rely on. If you needed a loan, the bank manager thought long and hard before he (usually a he) turned you down.
These days, there is a dazzling array of companies lined up to offer a huge range of financial products and services, from savings, investments and pensions to mortgages, personal loans and credit cards.
Understanding them and the jargon that goes with them, keeping up with what’s on offer and the best deals around is a job that most people don’t have the skills, the time or the inclination for.
