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Whoever you are...whatever the problem

whoever you are whatever the problemThe public are extremely satisfied with the service they receive from the CitizensAdvice service. But they would like it to be easier to get an appointment to see anadviser and these initiatives would addressthat. The millions of people we cannothelp today would find it easier than everbefore to get our help. Our stakeholders say our main proposalsare sensible and appropriate for the times. But we cannot make our key initiatives happen alone.
This briefing gives more detail about our plans, the additional investment we believe is required to make it happenand the return that we can offer to thecommunities we serve and the economyas a whole.

Download fileOur vision for the Citizens Advice service in 2014 (Adobe Acrobat Document 350kb)