Citizens Advice Specialist Support courses
Information in this section
Our employment course tutors are all members of the Equality and employment rights team at Citizens Advice specialist support. They give second-tier advice on over 3000 employment cases per year, from simple wages claims to complex discrimination claims. The team holds the national contract with the Legal Services Commission to support advisers in employment and discrimination advice.
Members of the employment team have a wide variety of experience as practising employment lawyers and regularly appear as representatives in Employment Tribunals and the EAT. We match this experience with a commitment to produce training which produces an active learning experience, maximising the value of the courses we deliver.
For further information please see employment tutors
The money advice tutors are part of our Specialist Support team, who provide specialist second tier debt advice and have a wealth of knowledge on the subject. Most of the tutors have experience within a bureau background and have been delivering and writing courses for many years. Many of the team members write and edit articles for ‘Adviser’ magazine and Arian newsletter. Some of the team also contribute and update the CPAG Debt Advice Handbook.
For further information please see money advice tutors
The welfare benefits tutors all work for our welfare benefits team. Several have been giving advice on benefits for 20 years and each has considerable experience representing at appeal and commissioner levels.
Team members offer second-tier support to advisers on complex benefit areas and have particular expertise in those topics included in our training programme. They write and edit articles for Adviser magazine and one member is the magazine’s editor, also chairing the National Association of Welfare Rights Advisers. Others contribute to the Disability Rights Handbook, with one sitting on the DWP Standards Committee Consultative Group.
For more information please see welfare benefits tutors
Are your courses accredited?
All of the courses delivered in our programme carry Continuing Professional Development (CPD) hours - 5 hours CPD for a one day course. For more information please see course details and / or visit the course accreditation section.
What form does the training take?
Unless specified, all of our courses are one day courses. A training day starts at 10.00am and finishes at 4.00pm. Our courses offer a mixture of tutor lead sessions and case studies with group exercises from attendees. Most courses are accompanied with a handbook for your reference.
Where are the training venues?
Our training is mainly delivered from city centre venues in Leeds, Birmingham, Manchester, London, Liverpool and Cardiff. If you have any specific requirements please do let us know when you book.
How much will my course cost?
We have a range of charges depending on the type of course and the nature of your organisation. We offer a 10% discount on any bookings made 3 months or more in advance of the course date.
Costs per person for courses within the current terms (July 2012 - March 2013)
|Type of organisation||1 day||2 day||3 day||Half-day*|
|Citizens Advice Bureaux||£80||£130||£200||£50|
|Other voluntary sector||£100||£180||£260||£65|
|Public sector, housing associations and other registered charities||£150||£290||£390||£95|
|Solicitors/other private bodies||£235||£430||£640||£150|
* The half-day tariff is for our Welfare reform for non-benefit advisers course.
Please note, our 'Tax credits, child benefits and employer paid benefits' range of HMRC courses are free of charge for voluntary and community sector organisations only.
Booking a place
Decide the course(s) you wish to book or contact us for help finding a course that best meets you objectives.
Complete and submit you booking request, via our online booking form, no later than two working days before the required course date.
We will email you a booking confirmation, venue map and directions for you convenience. If you have requested an invoice this will follow within five to ten working days. You should bring the booking confirmation to the course.
Before booking a place on any of our courses, please view our terms and conditions ( 43kb).
What if I need to cancel?
If you need to cancel your place, you must inform us in writing by letter, email or fax. If we receive your cancellation more than 10 working days before the course delivery date, we will refund your course fee, minus a £25 administrative fee. If you cancel your place with less than 10 working days notice, you will be charged the full course fee. In these circumstances we would encourage you to send a colleague in your place. Cancelling a place on one course more than 10 working days before its delivery date and transferring onto another course will also incur a £25 fee. It is not possible to transfer onto another course at less than 10 working days notice.
What if a course is cancelled?
Please note that Citizens Advice reserves the right to cancel courses at short notice. In these circumstances we would offer a full refund of the course fees. We also reserve the right to change venues, trainers and the programme if necessary. You will be informed of any relevant changes to the advertised programme by e-mail. If you have a confirmed place on a course and that course has been cancelled, we will also attempt to contact you by telephone and email.
For more information about our training courses, please contact us