The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

• Our service strategy 2008-2011

• About us

How your money will be used

• £10 will pay daily expenses of one volunteer, who will in turn deliver 7 hours of advice to a client.
• £14 will pay for an hour of generalist advice.
• £25 will pay for 1000 flyers for bureaux to promote our online advice site www.adviceguide.org.uk, which helps us encourage the use of online advice and reduce bureau-waiting times.
• £30 will pay for an outreach worker to visit an elderly client at home.
• £45 will pay for one hour of specialist advice.
• £60 will keep our volunteer hotline on 08451 264 264 (which receives 3400 calls annually) running for a day.
• £90 will fund the direct costs for solving a housing problem.  
• £170 will enable us to advise throughout an average employment dispute.
• £190 helps us to support a family in debt to avoid having their home repossessed.
• £400 would allow us to start training an adviser to become a bureau manager.
• £500 pays for a new leaflet to be distributed to recruit new volunteers
• £650 pays for a PC for a volunteer to use for advice work.
• £1,500 pays for the training of new CAB volunteer adviser.
• £5,000 could buy an interactive advice Kiosk to enable people to get advice in outreach locations like doctors surgeries.
• £5,000 would buy a year's worth of a new digital TV service that helps a wider range of people with advice and information.
• £5,000 would pay for an adviser to do a weekly outreach session for a whole year at a centre for people with mental health problems.
• £8,500 allows us to produce and distribute a new training pack for advisers.
• £15,000 will let us set up a new hotline for people to phone for self-help packs.
• £20,000 will help us to set up a telephone advice line to increase access to advice
• £20,000 pays for us to translate www.adviceguide.org.uk into the key minority ethnic languages.
• £45,000 allows us to produce 3 hours of e-training and associated materials that are then available to all 17,000 CAB advisers.
• £50,000 will help us to set up a freephone facility for our telephone advice service.
• £50,000 will help us enhance www.adviceguide.org.uk  for people who are visually impaired.
• £200,000 buys a three-year national campaign to improve the financial capability of thousands of socially excluded adults.
• £250,000 will help us provide a new online advice service for young people, in key areas such as money and employment.

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