The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.
Our advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.
Isle of Wight Citizens Advice Bureau provides a volunteer-led generalist advice service in Newport for drop-in clients, face-to-face appointments and telephone advice.
We also provide:
- outreach and self help information kiosk in Ryde Library
- money advice sessions across the Island provided by specialist IMA trained advisers. To get advice from our Money Advice Unit, please complete and submit the self-referral form [ 0.51 MB]
- energy advice - we may be able to help reduce your fuel costs by looking at options such as switching suppliers or making your home more energy efficient
- welfare benefits advice service for people affected by disability and cancer
- Healthwatch Isle of Wight – providing information, signposting and referral on health & social care matters
- Our latest annual report [ 9 MB]
The majority of advisers are trained volunteers, helping the Citizens Advice service to resolve over seven million new problems every year.
Our service couldn’t survive without our 21,500 fantastic volunteers, but we need around 5,000 more. We’re looking for all sorts of people with different backgrounds and skills to volunteer with us for a uniquely rewarding experience.
About the Citizens Advice service
There are 338 Citizens Advice Bureaux across England and Wales, all of which are members of Citizens Advice.
Together, we are the Citizens Advice service, and we help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Because every Citizens Advice Bureau is an independent charity we rely on the support of people like you.
With a Citizens Advice Bureau in the community people always have somewhere to turn in times of crisis, but the unmet demand for our service is growing. Can you help us to help more people?
Our grateful thanks also goes to: HMP Isle of Wight, The Henry Smith Charity, The Daisie Rich Trust, Spectrum Medina Housing Association and the South Wight Housing Association