Housing Benefit performance standards

31-01-2003

Housing Benefit performance standards ( 170kb) - a social policy resource for Citizens Advice Bureaux

As part of its strategy to work with local authorities to improve standards of HB administration, the DWP published in March 2002 a comprehensive set of performance standards for housing benefit and council tax benefit.  The full standards are available on the website: www.bfi.gov.uk, click on performance standards.  They are designed to be comprehensive and therefore it is inevitably a lengthy document.  

The purpose of this document therefore, is to bring together those extracts likely to be most relevant to the common problems facing CAB clients.  As such this is not, and is not intended to be, a balanced summary of the full document.  

Social Policy contact: Liz Phelps Social.policy@citizensadvice.org.uk

Housing Benefit performance standards ( 170kb) - a social policy resource for Citizens Advice Bureaux