The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.
Our advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.
Newcastle under Lyme & Kidsgrove CAB have recently been merged with Biddulph & Stoke on Trent CAB. We are now part of Staffordshire North & Stoke on Trent CAB. We are part of Staffordshire Advice Line and you will be able to contact this service on 03444 111 444.
To receive face-to-face advice you can find us at;
Stoke on Trent
- Mon 14.00 - 16.00
- Thur 10.00 - 12.00
Newcastle under Lyme Offices:
25 - 27 Wells Street
Newcastle –Under -Lyme
- Mon 10.00 - 14.00
- Tues 15.00 - 20.00
- Thur 15.00 - 20.00
- Fri 10.00 - 14.00
Advice can also be received by email: email@example.com
- Bureau advice times [ 110 KB]
- Telephone advice times [ 95 KB]
- Advice at local health settings [ 110 KB]
- Children's Centre advice service [ 51 KB]
We currently have 42 volunteers, 7 volunteer Trustee Board members and 16 paid staff working across both sites.
The majority of advisers are trained volunteers, helping the Citizens Advice service to resolve over seven million new problems every year.
We couldn’t survive without our 21,500 fantastic volunteers, but we need around 5,000 more. We’re looking for all sorts of people with different backgrounds and skills to volunteer with us for a uniquely rewarding experience.
About the Citizens Advice service
There are 382 Citizens Advice Bureaux across England and Wales, all of which are members of Citizens Advice.
Together, we are the Citizens Advice service, and we help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Because every Citizens Advice Bureau is an independent charity we rely on the support of people like you.
With a Citizens Advice Bureau in the community people always have somewhere to turn in times of crisis, but the unmet demand for our service is growing. Can you help us to help more people?
We are also supported by Sure Start Newcastle and Staffordshire County Council.